Refund & Cancellation Policy
How cancellations, amendments and refunds are handled on a Live Traveller journey.
+91 93190 69993
Cancellation by the Traveller
Cancellation charge schedule
Cancellation charges are calculated on calendar days between the date we receive your written notice and your departure date. More than 60 days: booking deposit only. 45–60 days: 30% of package cost. 30–44 days: 50%. 15–29 days: 75%. Less than 15 days: 100%.
Non-refundable components
Airline tickets are governed by the airline’s fare rules and many fares are wholly non-refundable from the moment of ticketing. Hotel and accommodation supplier rules apply where they are higher than the standard charge. Cruises, rail passes, attraction tickets and event tickets follow supplier rules. Peak-season supplier terms override this policy where applicable. Visa fees are non-refundable once processed and travel insurance premiums are non-refundable once issued.
How to cancel
Cancellations must be made in writing to support@livetraveller.in quoting your booking reference. A cancellation takes effect on the date we receive your written notice, not the date you send it, and charges are calculated from that date. We acknowledge every cancellation in writing; if you have not received an acknowledgement within 48 hours, assume it has not reached us and telephone us on +91 93190 69993.
Refund Mechanics
Refund processing timeline
Eligible refunds are normally processed within 15–30 business days, calculated from the date we complete reconciliation with the suppliers involved. We reconcile because most of your payment has already been remitted to airlines, hotels and ground operators, and we can only refund amounts once their position is confirmed. We will tell you when reconciliation is complete and when your refund has been issued.
Refund method
Refunds are made only to the original payment instrument and to the person who made the payment. We cannot refund to a different card, account or person. This protects you against payment fraud and is not subject to exception.
Currency and exchange rates
Refunds are calculated and paid in Indian Rupees. Where a component was purchased in a foreign currency, the refundable amount is converted at the rate at which the recovery is received, so the rupee amount may differ from the rupee amount you paid.
How your cancellation charge is calculated
Where your booking contains both non-refundable supplier components and refundable package value, your cancellation charge is the non-refundable supplier charges actually incurred, plus the percentage above applied to the remaining refundable package value. You are never charged twice on the same money. For example, on a package of ₹2,00,000 including a non-refundable airline ticket of ₹55,000 and a visa fee of ₹8,000, cancelled 35 days before departure: non-refundable ₹63,000, remaining refundable value ₹1,37,000, cancellation charge 50% of ₹1,37,000 = ₹68,500, total deducted ₹1,31,500, refund ₹68,500. Where the amount you have paid is less than the cancellation charge, the difference remains payable.
Amendments
Amendments
Amendment requests must be in writing. Where a supplier permits an amendment we pass on the supplier’s charge at cost, plus any fare or rate difference. Where an amendment is not permitted by the supplier it is treated as a cancellation and re-booking, and the charges above apply.
Name changes
Name changes are governed by airline fare rules and are frequently not permitted. Where a change is permitted it is charged at cost plus any fare difference.
Cancellation by Live Traveller or a Supplier
Minimum numbers on group departures
Group departures may be subject to a minimum number of travellers, stated in your booking confirmation. If the minimum is not reached we will tell you as early as possible and offer you a choice of an alternative date, a comparable alternative itinerary, or a full refund.
If we cancel your booking
If we cancel your booking for any reason other than your default or force majeure, we will offer you a choice of an alternative date, a comparable alternative itinerary, or a full refund of all monies paid to us.
Force majeure
Where a force majeure event prevents your travel, refunds depend on the recoveries we are able to obtain from suppliers and on our contractual obligations to them. We will pursue recoveries on your behalf and pass on what we recover, less any unrecoverable costs already incurred, which we will evidence to you. Where a supplier issues a credit rather than a refund we will pass that credit to you on the supplier’s terms. We recommend you also claim under your travel insurance.
Insurance and Chargebacks
Relationship to travel insurance
A comprehensive policy will normally cover cancellation for reasons this policy does not, including illness, injury and bereavement. Charges under this policy remain payable regardless of whether an insurance claim succeeds.
Chargebacks
If you believe a charge is incorrect, contact us first — most disputes resolve quickly and directly. Raising a chargeback with your bank before contacting us delays resolution and may prevent us recovering funds already committed to suppliers on your behalf. Where a chargeback is raised for amounts properly due under this policy, we reserve the right to recover those amounts, and any associated fees, as a debt.
Need to reach us about this policy?
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