Privacy Policy

Last updated: July 2026

Who we are

Live Traveller is the trading name of LIVE TRAVELLER (OPC) PRIVATE LIMITED, and we are the data fiduciary responsible for the personal information described here.

• CIN: U74999UP2020OPC131095
• Registered office: S29/418, Shivpur, Varanasi, Uttar Pradesh 221003, India
• Sales & customer experience office: D 1/16 A, Ramphal Chowk Road, Palam Kunj, Block D, Sector 7 Dwarka, Palam, New Delhi, Delhi 110075, India
• Email: support@livetraveller.in
• Telephone: +91 93190 69993 · +91 92115 65553

What we collect

When you enquire

When you complete an enquiry form, call us, message us or email us, we collect your name, email address, telephone number and the details you give us about the journey you are considering — destination, approximate dates, who is travelling and what matters to you.

When you book

To arrange a journey we need more. Depending on the itinerary this can include the full names and dates of birth of everyone travelling, passport details, contact and address details, dietary requirements, accessibility requirements, and any medical or mobility information you tell us is relevant to the arrangements.

Some of this is sensitive. We ask for it only where it is genuinely needed to arrange your journey safely and correctly, and we share it only with the suppliers who need it.

When you use this website

We collect standard technical information about your visit, and — where you consent — analytics information about how the site is used. This is explained in our Cookie Policy.

When you subscribe

If you subscribe to our newsletter we keep your email address and your subscription preferences.

Why we use it

We use your personal information to:

• respond to your enquiry and prepare a proposal
• arrange, book and deliver the journey you have confirmed
• communicate with you before, during and after travel, including support while you are away
• meet our legal, tax and accounting obligations
• send you travel inspiration and offers, where you have asked to receive them
• understand how our website is used, so we can improve it

We rely on different grounds depending on the purpose: performing our contract with you when we arrange a booking, your consent for marketing and for analytics cookies, our legitimate interest in responding to enquiries and improving our service, and our legal obligations where the law requires us to keep records.

Who we share it with

To arrange a journey we must pass certain details to the suppliers delivering it — airlines, hotels, destination management companies, transport operators, guides and, where relevant, visa processing services and insurers. We share only what each supplier needs.

Where your journey is outside India, this necessarily means your information is transferred to that country so the services can be provided. Some countries do not offer the same level of data protection as India. Where we make such a transfer, we do so because it is necessary to perform the contract you have asked us to arrange.

We also use service providers who support our own operations — including website hosting, email delivery, analytics and payment processing. They act on our instructions and may only use the information to provide their service to us.

We may disclose information where the law requires it, or to establish or defend a legal claim.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

How long we keep it

We keep personal information only as long as we need it.

Enquiry information is kept while we are in contact with you about a possible journey and for a reasonable period afterwards, so we can pick up the conversation if you return to it. Booking and financial records are kept for the periods required by tax and accounting law. Marketing contact details are kept until you unsubscribe or ask us to remove them.

When information is no longer needed, we delete it or remove the details that identify you.

Keeping it secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. Access is limited to people who need it to do their job, and we require our service providers to maintain appropriate protections.

No transmission over the internet can be guaranteed completely secure, but we take the protection of your information seriously and review our practices as our systems change.

Your rights

You have the right to:

• access the personal information we hold about you
• correct anything inaccurate or incomplete
• erase information we no longer have a reason to keep
• withdraw consent at any time, where we rely on your consent
• object to or restrict how we use your information in certain circumstances
• receive a copy of information you provided to us, in a portable format
• nominate another person to exercise your rights on your behalf if you are unable to
• complain to the relevant data protection authority

To exercise any of these, email support@livetraveller.in. We may need to confirm your identity before we act, to make sure we are not disclosing your information to someone else.

Withdrawing consent does not affect anything done before you withdrew it, and it may mean we can no longer arrange a journey that depends on the information.

Grievance Officer

If you have a concern about how your personal information has been handled, contact our Grievance Officer:

Email: support@livetraveller.in Post: Grievance Officer, LIVE TRAVELLER (OPC) PRIVATE LIMITED, S29/418, Shivpur, Varanasi, Uttar Pradesh 221003, India Telephone: +91 93190 69993

We will acknowledge your concern and respond to it.

Children

Our services are intended for adults. We do not knowingly collect personal information directly from anyone under 18.

Where children travel as part of a family booking, we collect their details from the adult making the booking, and only what is needed to arrange the journey. If you believe a child has provided us with information directly, contact us and we will remove it.

Marketing and how to stop it

We send travel inspiration and offers only to people who have asked to receive them.

Every marketing email includes an unsubscribe link, and you can also email support@livetraveller.in at any time to be removed. Unsubscribing from marketing does not stop the messages we need to send about a journey you have booked.

Automated decisions

We do not make decisions about you by automated means alone. Your journey is designed by a specialist, and any recommendation the website makes is a starting point for that conversation rather than a decision.

Changes to this policy

We may update this policy as our services or legal obligations change. The date at the top of this page shows when it was last updated, and material changes will be brought to your attention.

Contact

Email: support@livetraveller.in Telephone: +91 93190 69993 · +91 92115 65553

Related: Cookie Policy · Terms & Conditions · Privacy Preferences